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General Questions

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Frequently Asked Questions

iPhone/iPad

How can I download the app?

To download House of Cats just head to the app store on your device. You can check out all our apps and their supported platforms here: https://itunes.apple.com/us/app/house-of-cats/id1394709089

I can’t download the app. What should I do?

It looks like your problem stems from the Apple App Store. To sort this out, head over to their Support section. You can find it here: https://support.apple.com/contact.

How can I update the app?

If an update is available, follow these next steps:

  1. Open the Apple Store app on your device.
  2. Click the Update icon in the bottom right corner.
  3. Find and click on the app name.
  4. Press Update.

When can I expect a new update?

We want to make sure our apps are the best they can be, so there should be an update on its way soon.

To keep up to date about our new releases follow House of Cats on one of our channels:
– House of Cats YouTube channel: https://www.youtube.com/channel/UCBKHXc1B3YiFG00aW5x0lUw
 
– House of Cats Facebook page:
https://www.facebook.com/HouseOfCatsApp/
– House of Cats Instagram: https://www.instagram.com/houseofcatsapp/

– House of Cats Twitter: https://twitter.com/HouseOfCatsApp

How do I authorize mic and camera access?

    1. Open your device’s Settings and select Applications.
    2. Find the app in the list of installed apps and select it.
    3. Check Mic or Camera.

How do I play House of Cats?

Download the User Guide and start playing!

My app isn’t working as I expected.

Try restarting your device (turn it off and back on again) and then restart the app. Did that work? If not, you should delete and reinstall it. 

How can I save my videos?

To save your videos, just follow these easy steps:

    1. Tap the recording button once to start recording. circle_segmented_70and100
    2. Tap the recording button again to stop recording. circle_segmented_Recording_70and100 (1)
    3. Tap the Save icon to save your video to your library. Save_100
    4. Tap the library icon to access your saved videos. squares_70

NOTE: We don’t save the videos on our server. If you delete the app, the video are deleted too.

How can I transfer House of Cats from one device to another?

We are sorry but at this time, it's not possible to transfer the content from one device to another.

Can I transfer my House of Cats video from Android to iOS device or vice versa?

We’re sorry, but it’s not currently possible to transfer the content between different platforms. We’re doing our best to bring you this option in the future.

I deleted the app, how can I recover my video and pictures?

We are sorry but when you delete the application from your device, you also delete the library files. We suggest you to record a new video or take a new picture!

Android

How can I download the app?

To download just head to the app store on your device. You can check out our app and its supported platforms here: https://play.google.com/store/apps/details?id=com.alchemy.houseofcats

I can’t download the app. What should I do?

It looks like your problem stems from Google Play. To sort this out, head over to their Help Center. You can find it here: https://support.google.com/googleplay/?hl=en#topic=3364260

What are the system requirements to download the app?

Our apps are compatible with Android OS 5.0 or later and devices with a CPU that supports the ARMv7 or x86 instruction set. Some features may also be reduced if your device does not contain a gyroscope (AR, 360 degrees). 

How can I update the app?

If an update is available, follow these next steps:
1. Open the Google Play Store app on your device.
2. Click the Menu icon in the top left corner, and then My Applications and Games.
3. Find and click on the app name.
4. Press Update.

When can I expect a new update?

We want to make sure our apps are the best they can be, so there should be an update on its way soon.

To keep up to date about our new releases follow House of Cats on one of our channels:
– House of Cats YouTube channel: https://www.youtube.com/channel/UCBKHXc1B3YiFG00aW5x0lUw
 
– House of Cats Facebook page:
https://www.facebook.com/HouseOfCatsApp/
– House of Cats Instagram: https://www.instagram.com/houseofcatsapp/

– House of Cats Twitter: https://twitter.com/HouseOfCatsApp

How do I play House of Cats?

Download the User Guide and start playing!

How do I authorize mic and camera access?

  1. Open your device’s Settings and select Applications.
  2. Find the app in the list of installed apps and select it.
  3. Check Mic or Camera.

My app isn’t working as I expected.

Try restarting your device (turn it off and back on again) and then restart the app. Did that work? If not, you should delete and reinstall it.

How can I save my videos?

To save your videos, just follow these easy steps:

    1. Tap the recording button once to start recording. circle_segmented_70and100
    2. Tap the recording button again to stop recording. circle_segmented_Recording_70and100 (1)
    3. Tap the Save icon to save your video to your library. Save_100
    4. Tap the library icon to access your saved videos. squares_70

NOTE: We don’t save the videos on our server. If you delete the app, the video are deleted too. Also, AR video recording is only available on iPhone 7 and higher version.

How can I transfer House of Cats from one device to another?

We are sorry but at this time, it’s not possible to transfer the content from one device to another.

Can I transfer my House of Cats video from Android to iOS device or vice versa?

We’re sorry, but it’s not currently possible to transfer the content between different platforms. We’re doing our best to bring you this option in the future.

I deleted the app, how can I recover my video and pictures?

We are sorry but when you delete the application from your device, you also delete the library files. We suggest you to record a new video or take a new picture!